Frequently Asked Questions

How do I become a customer and shop online?

To best serve our customers, we’ve created a simple B2B ordering process that makes it easy to get Best-In-Class Jackson Pottery products with all the convenience of online shopping. 

Visit us at www.jacksonpottery.com and register for your new B2B account. Once your account has been approved and we’ve received your tax status, you’re ready to start shopping. Browse our categories by pottery type, where you can filter by size, color, shape, and material to find exactly what you’re looking for – every time. You can also search the name of a planter style or specific item number to pinpoint products.  Our “Product Spotlight” category highlights new and featured products that we are excited about.

 

Do you sell by the pallet? By the set?

Yes! We offer pallet pack collections of many popular styles as well as sets of most pots. Our Smallcrete and Floral Glazed styles are available by the case, and some of our larger pots are available as singles.

 

What are your order minimums?

Our minimums are as follows:

Dealer accounts: $2500 ($1500 if picking up at our Dallas warehouse)

Trade accounts: $1500 ($1000 if picking up at our Dallas warehouse)

 

Do you offer volume discounts?

Yes! We are pleased to offer volume discounts for Dealer account. Please contact us at [email protected] for more information.

 

Do you offer terms?

Yes! We offer terms for Dealer accounts with approved credit and a $5000 minimum per each order placed with terms once approved. Please note, for all first-time customers, we require the first order be paid in full before terms can be offered. We are not able to offer terms for Trade accounts at this time.

 

What will my freight cost be?

Please contact us at [email protected] to view our current freight card and get information on how to receive free freight for dealer accounts, or to request a freight quote for Trade accounts. 

 

How long until I receive my order?

For orders of in-stock products, we strive to get your order out the door 2 weeks from finalization. Please note, due to peek-season and continued global shipping challenges, orders placed for products that have not yet arrived at our warehouse, that are back ordered, or that are shipping to final destinations outside of the US will have extended ship times.

 

How can I see the pottery in person?

While we no longer have a showroom at our Headquarters in Dallas, TX, we do have a permanent showroom at AmericasMart in Atlanta, GA and visit many trade shows throughout the year.

Our retail store, Jackson’s Home & Garden, in Dallas, TX, also carries much of our pottery along with much more!

 

Can I order your pottery through a distributor?

Yes! We work with distributors that service most of the country. If you prefer to buy through a distributor partner, simply note the distributor that you would like to use when registering for your B2B account.

 

Do you offer white glove service?

Unfortunately, we are not able to offer white glove service at this time.

 

Will my planters hold up in cold weather?

While we don’t recommend that our Smallcrete, Floral Glazed, or Terracotta pots be exposed to winter weather, our Designer Glazed and Garden Glazed are rated as frost resistant, providing that the pot is allowed proper, unobstructed water drainage.

 

What if I don’t have a loading dock or a forklift?

When registering for a B2B account on our website or when speaking to your Salesperson, please note that you do not have a loading dock or forklift and we will be happy to accommodate.

 

How do I get a catalog?

While we no longer offer a physical catalog, we are excited to announce that our online B2B site contains all our in-stock product and is automatically updated every 30 minutes to give you the most accurate inventory availability possible.

 

How do I get a price list?

Once you’ve registered and been approved for your B2B account, you will be able to view prices on all items.